MV Market Refund/Return Policy

Thanks for purchasing our products at www.mv-market.com. You will only be entitled to a refund if MV Market makes a mistake on your order. We will verify to make sure the product you received is what you originally ordered and we will confirm if you are eligible for a refund. If the mistake is based on what you sent to us for customization you will not be entitled to a refund however we will be able to remake your product as a brand new purchase. In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you received it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 3 to 5 business days for a refund to show up on your credit card statement.If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team at mvmarket2020@gmail.com